Whether your organization needs an IT service desk supporting internal employees or a support center assisting customers, ITZO has all the features you need to support your systems and devices, located anywhere. ITZO’s remote platform enables our staff to remotely access and fix your technical needs if a physical visit is not possible, reducing first contact resolution times and increasing customer satisfaction.
- Windows/Mac/Linux Systems Administration
- Remote Desktop Support/Virtual Help Desk
- Hardware/Software Deployments and Refresh
- Training for the Elderly/Children
- Digital Tutoring/ Customized consultations
- Point Of Sale installation & support
- Server and Network installation & support
Information Security breaches are a risks that grow with every day. Remote control access is a main target for intruders so we have chosen Bomgar the #1 Enterprise Remote Support platform available to ensure our clients the most secure connection. All our customer’s data and sessions are protected by our firewall and all session data is guarded by SSL encryption. When it comes to security for our customers we take that very serious. We own our servers and do not outsource our remote support sessions.
The team at ITZO conducted a study to see how many start-ups and small businesses had a business continuity plan, cyber incident or disaster recovery plan in place and were surprised to find out over 75% did not. The feedback was mostly related to budget concerns or unawareness of the emerging security threats business are facing. ITZO has a specialized program that walks a company through the process to develop and maintain an effective information system contingency plan through consultation or as a project. In designing the information security plan for small business we use the NIST Interagency Report (NISTIR) as a guideline on how to provide security for their information, systems, and networks that support them.
The effect of an Information Security incident on your business could include:
Develop the contingency planning policy
Damage to information or systems
Regulatory fines and penalties
Loss of information critical in running your business
Loss of reputation or trust from customers
Damage to business credit
Loss of business income
Windows/Mac/Linux Systems Administration
Remote Desktop Support/Virtual Help Desk
Computer Upgrades and Maintenance
Mobile Device support
Training for the Elderly/Children
Digital Tutoring/ Customized consultations
Point of Sale installation & support
Server and Network installation & support
Project Management Services
So, what is Project Management? Well it is the art of being able to take a concept (business requirements), create a road map and then find a way to deliver desired results within the timescales set utilizing the budget and resources allocated.
There are several key benefits to ITZO Solutions managing your projects. Our business model aligns with our client’s business needs. Our project managers will lead their team and institute a strategy that will see projects reach fruition. The client benefits because he/she can provide feedback whenever necessary. In theory this sounds straightforward, but it requires someone who has the skills in being a go-getter, great communicator, salesperson, and accountant. Below lists some of the benefits of what our Project Management Services have to offer:
Better Efficiency in Delivering Services
Improved / Increased Customer Satisfaction
Enhanced Effectiveness in Delivering Services
Improved Growth and Development Within your Team
Opportunities to Expand your Services.
Increased Risk Assessment
Increase in Qualitypanerais replica
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